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Important Numbers

Need Contact and numbers Hours
For questions about
your MCO

Member Services:
1-202-842-2810 or 1-866-842-2810
TTY/TDD: 1-202-216-9885 or 1-800-570-1190

24 hours a day;
seven days a week

If you need care after your doctor's office closes or you have a question you need to ask a nurse

Nurse Call Line
:
1-877-759-6279
TTY: 1-202-216-9885 or 1-800-570-1190

24 hours a day;
seven days a week

If you need behaviorial
health care or have a behavioral
health question

Your PCP's office

Nurse Call Line:
1-877-759-6279

DC Department of Behavioral Health Hotline:
1-888-793-4357

24 hours a day;
seven days a week

If you need to see a doctor within 24 hours (URGENT CARE)

Your PCP's office

Nurse Call Line:
1-877-759-6279

24 hours a day;
seven days a week

If you are out of town and need a prescription filled

Pharmacy Member Services:

1-888-452-3647 (TTY 1-888-989-0073)

24 hours a day;
seven days a week


To contact the Member Wellness Center

Member Wellness Center:

1-202-408-3989

Monday - Friday:
9 a.m. - 5 p.m.

For dental questions

Member Services:
1-202-842-2810 or 1-866-842-2810
TTY/TDD: 1-202-216-9885 or
1-800-570-1190

24 hours a day;
seven days a week

For vision questions

Member Services:
1-202-842-2810 or 1-866-842-2810
TTY/TDD: 1-202-216-9885 or
1-800-570-1190

24 hours a day;
seven days a week

If you need someone who speaks your language or if
you are hearing impared

Member Services:
 
1-202-408-4720 or 1-800-408-7511
TTY/TDD: 1-202-216-9885 or
1-800-570-1190

24 hours a day;
seven days a week

To confirm eligibility or to change your MCO, call:

DC Healthy Families:

1-202-639-4030

Monday, Tuesday, Thursday, Friday:
8:00 a.m. - 7:00 p.m.
Wednesday:
8:00 a.m. - 9:00 p.m.

To report fraud

D.C. Department of
Health Care Finance Fraud Hotline:

1-877-632-2873


Monday - Friday:
8:00 a.m. - 4:30 p.m.


To report fraud

AmeriHealth Caritas District of Columbia's Compliance Hotline:

1-800-575-0417

24 hours a day;
seven days a week


To speak with a case manager

Rapid Response:

1-877-759-6224

24 hours a day;
seven days a week

If you are pregnant and
need to check for
Medicaid eligibility

Economic Security Administration:
1-202-727-5355 or 1-877-759-6883

Call center hours:
8:15 a.m. - 4:45 p.m.

Customer service:
Monday, Tuesday, Thursday, Friday:
8:15 a.m. - 4:45 p.m.
Wednesday:
8:15 a.m. - 8:00 p.m.

To determine eligibility for TANF, Medical Assistance, SNAP, child care subsidy, burial assistance, interim disability assistance, PASS or refugee cash

Economic Security Administration (ESA):

1-202-671-4200 or http://dhs.dc.gov/page/economic-security
 
If you need to speak with someone who can assist and advise you on receiving health care from your managed care organization (MCO) The Ombudsman Program
One Judiciary Square
441 4th Street N.W., 900 South
Washington, DC 20001
Phone: 202-724-7491 (TTY 711) or 1-877-685-6391
Fax: 202-535-1216
Email: healthcareombudsman@dc.gov

Phone hours:
8 a.m. - 6 p.m. Monday - Friday

Walk-in hours:
8:15 a.m. - 4:45 p.m.
Monday - Friday