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Important numbers

Need Contact and numbers Hours
For questions about
your MCO

Member Services:
1-202-842-2810 or 1-866-842-2810
TTY/TDD: 1-202-216-9885 or 1-800-570-1190

24 hours a day;
7 days a week

If you need care after your doctor's office closes or you have a question you need to ask a nurse

Nurse Call Line
:
1-877-759-6279
TTY: 1-202-216-9885 or 1-800-570-1190

24 hours a day;
7 days a week

If you need mental
health care or have a mental
health question

Your PCP's office

Nurse Call Line:
1-877-759-6279

DC Department of Mental Health Hotline:
1-888-793-4357

24 hours a day;
7 days a week

If you need to see a doctor within 24 hours (URGENT CARE)

Your PCP's office

Nurse Call Line:
1-877-759-6279

24 hours a day;
7 days a week

If you are out of town and need a prescription filled

Pharmacy Member Services:

1-888-452-3647 (TTY 1-888-989-0073)

24 hours a day;
7 days a week


To contact the Member Wellness Center

Member Wellness Center:

1-202-408-3989

Monday - Friday:
9 a.m. - 5 p.m.

For dental questions

Member Services:
1-202-842-2810 or 1-866-842-2810
TTY/TDD: 1-202-216-9885 or
1-800-570-1190

24 hours a day;
7 days a week

For vision questions

Member Services:
1-202-842-2810 or 1-866-842-2810
TTY/TDD: 1-202-216-9885 or
1-800-570-1190

24 hours a day;
7 days a week

If you need someone who speaks your language or if
you are hearing impared

Member Services:
 
1-202-408-4720 or 1-800-408-7511
TTY/TDD: 1-202-216-9885 or
1-800-570-1190

24 hours a day;
7 days a week

To confirm eligibility or to change your MCO, call:

DC Healthy Families:

1-202-639-4030

Monday, Tuesday, Thursday, Friday:
8:00 a.m. - 7:00 p.m.
Wednesday:
8:00 a.m. - 9:00 p.m.

To report fraud

D.C. Department of
Health Care Finance Fraud Hotline:

1-877-632-2873


Monday - Friday:
8:00 a.m. - 4:30 p.m.


To report fraud

AmeriHealth Caritas District of Columbia's Compliance Hotline:

1-800-575-0417

24 hours a day;
7 days a week


To speak with a case manager

Rapid Response:

1-877-759-6224

24 hours a day;
7 days a week

If you are pregnant and
need to check for
Medicaid eligibility

Economic Security Administration:
1-202-727-5355 or 1-877-759-6883

Call center hours:
8:15 a.m. - 4:45 p.m.

Customer service:
Monday, Tuesday, Thursday, Friday:
8:15 a.m. - 4:45 p.m.
Wednesday:
8:15 a.m.- 8:00p.m.

To determine eligibility for TANF, Medical Assistance, SNAP, child care subsidy, burial assistance, interim disability assistance, PASS or refugee cash

Economic Security Administration (ESA):

1-202-671-4200 or http://dhs.dc.gov/page/economic-security