Contact us
Have a question or want more information about AmeriHealth Caritas District of Columbia? Use the contact information below to get in touch.
Help in other languages
If you do not speak English, we can help you. Our language line service has representatives who speak languages other than English. Interpreter services do not cost you any money. Call us at 202-408-4720 or 1-800-408-7511 (TTY/TDD 202-216-9885) to connect to the language line for interpreter services.
Our address
Reach us by mail at:
AmeriHealth Caritas District of Columbia
1201 Maine Ave. SW
Suite 1000, 10th Floor
Washington, DC 20024
Enrollees
If you have a question about your benefits or how to join AmeriHealth Caritas District of Columbia, check your Medicaid enrollee handbook (PDF) or Alliance enrollee handbook (PDF).
By email
If you can't find an answer in your handbook, send us a secure email through our secure contact form.
If you want general information about a health care topic, email our nurses. They will call you back within 24 hours.
By phone
| For questions about... | Call... |
|---|---|
| AmeriHealth Caritas District of Columbia, your benefits or how to join | Medicaid Enrollee Services 202-408-4720 or 1-800-408-7511 (TTY/TDD 202-216-9885 or 1-800-570-1190) Alliance Enrollee Services 202-842-2810 or 1-866-842-2810 (TTY/TDD 202-216-9885 or 1-800-570-1190) |
| Your health when you can't get in touch with your primary care provider (PCP) | Nurse Call Line: 1-877-759-6279 |
| Setting up a ride to a doctor's appointment | Non-emergency medical transportation (NEMT) routine reservations: 1-800-315-3485 |
| The status of your scheduled ride | NEMT Where's My Ride?: 1-800-315-3485 (TTY/TDD 1-866-428-7588) |
| Your pharmacy benefits | PerformRxSM Enrollee Services (pharmacy services): 1-888-452-3647 (TTY/TDD 1-888-656-2758) |
| Filing a grievance | AmeriHealth Caritas District of Columbia Enrollee Services: 202-408-4720 or 1-800-408-7511 (TTY/TDD 202-216-9885 or 1-800-570-1190) |
| Suspected fraud or abuse | Fraud Hotline: 1-866-575-0417 |
Providers
Please contact your Provider Account Executive (PDF).
| For questions about... | Call... |
|---|---|
| AmeriHealth Caritas District of Columbia | Provider Services: 202-408-2237 or 1-888-656-2383 |
| Prior authorizations | Utilization Management: 1-888-605-4807 |
| Behavioral health prior authorizations | Behavioral Health Utilization Management: 1-877-464-2911 |
| A medical determination | Peer-to-peer: 1-877-759-6274 |
| Radiology prior authorizations | National Imaging Associates, Inc. (NIA): 1-877-517-9177 or www.RadMD.com |
| Appeals | Provider appeals: 1-877-759-6254 |
| Claims | Provider Services: 202-408-2237 or 1-888-656-2383 Fax: 202-408-1277 |