Important Numbers
| Need | Contact and numbers | Hours |
|---|---|---|
| For questions about your MCO |
Enrollee Services: |
24 hours a day; seven days a week |
If you need care after your doctor's office closes or you have a question you need to ask a nurse |
Nurse Call Line: 1-877-759-6279 TTY: 1-202-216-9885 or 1-800-570-1190 |
24 hours a day; seven days a week |
If you need behaviorial health care or have a behavioral health question |
Your PCP's office Nurse Call Line: 1-877-759-6279 DC Department of Behavioral Health Hotline: 1-888-793-4357 |
24 hours a day; seven days a week |
If you need to see a doctor within 24 hours (URGENT CARE) |
Your PCP's office Nurse Call Line: 1-877-759-6279 |
24 hours a day; seven days a week |
If you are out of town and need a prescription filled |
Pharmacy Enrollee Services: 1-888-452-3647 (TTY 1-888-989-0073) |
24 hours a day; seven days a week |
To contact the Enrollee Wellness Center |
Enrollee Wellness Center: 1-202-408-3989 |
Monday - Friday: 9 a.m. - 5 p.m. |
For dental questions |
Enrollee Services: 1-202-842-2810 or 1-866-842-2810 TTY/TDD: 1-202-216-9885 or 1-800-570-1190 |
24 hours a day; seven days a week |
For vision questions |
Enrollee Services: 1-202-842-2810 or 1-866-842-2810 TTY/TDD: 1-202-216-9885 or 1-800-570-1190 |
24 hours a day; seven days a week |
If you need someone who speaks your language or if you are hearing impared |
Enrollee Services: 1-202-408-4720 or 1-800-408-7511 TTY/TDD: 1-202-216-9885 or 1-800-570-1190 |
24 hours a day; seven days a week |
To confirm eligibility or to change your MCO, call: |
DC Healthy Families: 1-202-639-4030 |
Monday, Tuesday, Thursday, Friday: 8:00 a.m. - 7:00 p.m. Wednesday: 8:00 a.m. - 9:00 p.m. |
To report fraud |
D.C. Department of Health Care Finance Fraud Hotline: 1-877-632-2873 |
|
To report fraud |
AmeriHealth Caritas District of Columbia's Compliance Hotline: 1-800-575-0417 |
24 hours a day; |
To speak with a case manager |
Rapid Response: 1-877-759-6224 |
24 hours a day; seven days a week |
If you are pregnant and need to check for Medicaid eligibility |
Economic Security Administration: 1-202-727-5355 or 1-877-759-6883 |
Call center hours: 8:15 a.m. - 4:45 p.m. Customer service: Monday, Tuesday, Thursday, Friday: 8:15 a.m. - 4:45 p.m. Wednesday: 8:15 a.m. - 8:00 p.m. |
To determine eligibility for TANF, Medical Assistance, SNAP, child care subsidy, burial assistance, interim disability assistance, PASS or refugee cash |
Economic Security Administration (ESA): 1-202-671-4200 or http://dhs.dc.gov/page/economic-security |
|
| If you need to speak with someone who can assist and advise you on receiving health care from your managed care organization (MCO) | The Ombudsman Program One Judiciary Square 441 4th Street N.W., 900 South Washington, DC 20001 Phone: 202-724-7491 (TTY 711) or 1-877-685-6391 Fax: 202-535-1216 Email: healthcareombudsman@dc.gov |
Phone hours: Walk-in hours: |