Important Numbers
| Need | Contact and numbers | Hours |
|---|---|---|
| For questions about your MCO |
Enrollee Services:
|
24 hours a day; seven days a week |
| If you need care after your doctor's office closes or you have a question you need to ask a nurse |
Nurse Call Line:
|
24 hours a day; seven days a week |
| If you need behavioral health care or have a behavioral health question |
Your PCP's office
|
24 hours a day; seven days a week |
| If you need to see a doctor within 24 hours (URGENT CARE) |
Your PCPs office
|
24 hours a day; seven days a week |
| If you are out of town and need a prescription filled |
Pharmacy Enrollee Services:
|
24 hours a day; seven days a week |
| To contact the Enrollee Wellness Center | Enrollee Wellness Center: 1-202-408-3989 |
Monday - Friday: |
|
|
Transportation services: |
Get a ride: |
| For dental questions |
Enrollee Services:
|
24 hours a day; seven days a week |
| For vision questions |
Enrollee Services:
|
24 hours a day; seven days a week |
| If you need someone who speaks your language or if you are hearing impaired | Enrollee Services: 1-202-408-4720 or 1-800-408-7511 TTY/TDD: 1-202-216-9885 or 1-800-570-1190 |
24 hours a day; seven days a week |
|
To confirm eligibility or to change your MCO |
DC Healthy Families: |
Monday, Tuesday, Thursday, Friday: |
|
To report fraud |
D.C. Department of Health Care FInance Fraud Hotline:
|
|
| To report fraud |
AmeriHealth District of Columbia's Compliance Hotline:
|
24 hours a day; seven days a week |
| To speak with a case manager | Rapid Response: 1-877-759-6224 |
24 hours a day; |
|
|
|
Call center hours: |
| To determine eligibility for TANF, Medical Assistance, SNAP, child care subsidy, burial assistance, interim disability assistance, PASS or refugee cash | Economic Security Administration (ESA): 1-202-671-4200 or http://dhs.dc.gov/page/economic-security |
|
| If you need to speak with someone who can assist and advise you on receiving health care from your managed care organization (MCO) | The Ombudsman Program One Judiciary Square 441 4th Street N.W., 900 South Washington, DC 20001 Phone: 202-724-7491 (TTY 711) or 1-877-685-6391 Fax: 202-535-1216 Email: healthcareombudsman@dc.gov |
Phone hours: Walk-in hours: |