Important Numbers
Need | Contact and numbers | Hours |
---|---|---|
For questions about your MCO |
Enrollee Services: TTY/TDD: 1-202-216-9885 or 1-800-570-1190 |
24 hours a day; seven days a week |
If you need care after your doctor's office closes or you have a question you need to ask a nurse |
Nurse Call Line: 1-877-759-6279 TTY/TDD: 1-202-216-9885 or 1-800-570-1190 |
24 hours a day; seven days a week |
If you need behavioral health care or have a behavioral health question |
Your PCP's office Nurse Call Line: 1-877-759-6279 DC Department of Behavioral Health Hotline: 1-888-793-4357 |
24 hours a day; seven days a week |
If you need to see a doctor within 24 hours (URGENT CARE) |
Your PCP's office Nurse Call Line: 1-877-759-6279 |
24 hours a day; seven days a week |
If you are out of town and need a prescription filled |
Pharmacy Enrollee Services: 1-888-452-3647 TTY/TDD: 1-888-989-0073 |
24 hours a day; seven days a week |
To contact the Enrollee Wellness Center |
Enrollee Wellness Center: 1-202-408-3989 |
Monday - Friday: |
If you need a ride to an appointment |
Transportation services: |
Get a ride: Ride status: |
For dental questions |
Enrollee Services: TTY/TDD: 1-202-216-9885 or 1-800-570-1190 |
24 hours a day; seven days a week |
For vision questions |
Enrollee Services: TTY/TDD: 1-202-216-9885 or 1-800-570-1190 |
24 hours a day; seven days a week |
If you need someone who speaks your language or if you are hearing impaired |
Enrollee Services: TTY/TDD: 1-202-216-9885 or 1-800-570-1190 |
24 hours a day; seven days a week |
To confirm eligibility or to change your MCO |
DC Healthy Families: 1-202-639-4030 |
Monday, Tuesday, Thursday, Friday: Wednesday: |
To report fraud |
D.C. Department of Health Care FInance Fraud Hotline: 1-877-632-2873 |
Monday - Friday: |
To report fraud |
AmeriHealth District of Columbia's Compliance Hotline: 1-800-575-0417 |
24 hours a day; seven days a week |
To speak with a case manager |
Rapid Response: 1-877-759-6224 |
24 hours a day; |
If you are pregnant and need to check for Medicaid eligibility |
Economic Security Administration: |
Call center hours: Customer service: Wednesday: |
To determine eligibility for TANF, Medical Assistance, SNAP, child care subsidy, burial assistance, interim disability assistance, PASS or refugee cash |
Economic Security Administration (ESA): |
|
If you need to speak with someone who can assist and advise you on receiving health care from your managed care organization (MCO) |
The Ombudsman Program |
Phone hours: Walk-in hours: |
Additional information related to a prior authorization request or appeal |
Enrollee Services: 1-800-408-7511 TTY/TDD: 1-800-570-1190 |
24 hours a day; seven days a week |