Billing information

AmeriHealth Caritas District of Columbia (DC) contracts with Change Healthcare and ECHO Health Inc. to offer providers the following electronic payment methods.

Please note:

  • You can log into www.providerpayments.com to access a detailed Explanation of Payment (EOP) for each payment from AmeriHealth Caritas DC.
  • The AmeriHealth Caritas payer ID (77002) must be used for electronic billing along with the ECHO Health payer ID (58379).
  • If you have additional questions regarding your payment options, please contact ECHO Health at 1-888-492-5579.

Virtual credit card (VCC) services

Your office will receive either faxed or mailed VCC payments, each containing a VCC with a number unique to that payment transaction, your EOP/remittance advice (RA), and an instruction page for processing the VCC payment.

If you are not currently registered to receive payments electronically, effective October 22, 2020, you will receive VCC payments as your default payment method, instead of paper checks. To opt out of this VCC payment method, please contact ECHO Health at 1-888-492-5579.

Electronic funds transfer (EFT)

EFT simplifies the payment process by:

  • Providing fast, easy, and secure payments
  • Reducing paper
  • Eliminating checks lost in the mail
  • Not requiring you to change your preferred banking partner

Providers enrolled in EFT

If you are using a practice management system, you may want to update your software to accept the new ECHO Health payer ID (58379) in addition to the AmeriHealth Caritas DC payer ID (77002) to help ensure continued receipt of electronic remittance advices (ERAs) after October 22, 2020. Please note: Payments from AmeriHealth Caritas DC will appear on your bank statement from PNC and ECHO Health as “PNC — ECHO.” 

All generated ERAs will also be accessible to download from the ECHO Health provider portal (www.providerpayments.com). You can make changes to ERA enrollment or ERA distribution by contacting the ECHO Health Enrollment team at 1-888-834-3511.

Sign up for EFT payments

To sign up to receive EFT from AmeriHealth Caritas DC and its affiliate plans, visit https://enrollments.echohealthinc.com/efteradirect/enroll.

In addition to your banking account information, you must provide an ECHO Health payment draft number and payment amount as part of enrollment authentication. You only need to enroll once for all AmeriHealth Caritas DC-affiliated plans, and there is no fee.

MedPay

If you are not enrolled with us to receive payments via EFT, you opt out of VCC, and you have enrolled for medical payment exchange (MPX) with another payer, you will continue to receive your payments in your MPX portal account. Otherwise, you will receive a paper check via print and mail.  

Paper check

To receive paper checks and paper EOPs, you must opt out of the VCC by contacting ECHO Health at 1-888-492-5579 after you receive your initial virtual card payment.

Providers