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Important Numbers

 

Need Contact and numbers Hours
For questions about
your MCO

Member Services:
1-202-408-4720 or 1-800-408-7511
TTY/TDD: 1-202-216-9885 or
1-800-570-1190

 

24 hours a day;
seven days a week
If you need care after your doctor's office closes or you have a question you need to ask a nurse

Nurse Call Line:
1-877-759-6279
TTY: 1-202-216-9885 or
1-800-570-1190

 

24 hours a day;
seven days a week
If you need behavioral health
care or have a behavioral
health question

Your PCP's office
Nurse Call Line:
1-877-759-6279
DC Department of Behavioral Health Hotline:
1-888-793-4357

 

24 hours a day;
seven days a week
If you need to see a doctor within 24 hours (URGENT CARE)

Your PCPs office
Nurse Call Line:
1-877-759-6279

 

24 hours a day;
seven days a week
If you are out of town and need a prescription filled

Pharmacy Member Services:
1-888-452-3647 (TTY 1-888-989-0073)

 

24 hours a day;
seven days a week
To contact the Member Wellness Center Member Wellness Center:
1-202-408-3989

Monday - Friday:
9 a.m. - 5 p.m.



If you need a ride to an appointment

 

Transportation services:
Reservations and "Where's my ride?"
status: 1-800-315-3485

 

Get a ride:
8:00 a.m. - 5:00 p.m. Monday - Friday
Ride status:
24 hours a day; seven days a week

For dental questions

Member Services:
1-202-408-4720 or 1-800-408-7511
TTY/TDD: 1-202-216-9885 or
1-800-570-1190

 

24 hours a day;
seven days a week
For vision questions

Member Services:
1-202-408-4720 or 1-800-408-7511
TTY/TDD: 1-202-216-9885 or
1-800-570-1190

 

24 hours a day;
seven days a week
If you need someone who speaks your language or if you are hearing impaired Member Services: 
1-202-408-4720 or 1-800-408-7511
TTY/TDD: 1-202-216-9885 or
1-800-570-1190
24 hours a day;
seven days a week

 

To confirm eligibility or to change your MCO

 

DC Healthy Families:
1-202-639-4030

 

Monday, Tuesday, Thursday, Friday:
8:00 a.m. - 7:00 p.m.
Wednesday:
8:00 a.m. - 9:00 p.m.

 

To report fraud

 

D.C. Department of Health Care FInance Fraud Hotline:
1-877-632-2873

 



Monday - Friday:
8:00 a.m. - 4:30 p.m.

To report fraud

AmeriHealth District of Columbia's Compliance Hotline:
1-800-575-0417

 

24 hours a day;
seven days a week
To speak with a case manager Rapid Response:
1-877-759-6224

24 hours a day;
seven days a week


If you are pregnant and
need to check for
Medicaid eligibility


Economic Security Administration:
1-202-727-5355 or 1-877-759-6883

 

Call center hours:
8:15 a.m. - 4:45 p.m.

Customer service:
Monday, Tuesday, Thursday, Friday:
8:15 a.m. - 4:45 p.m.
Wednesday:
8:15 a.m. - 8:00 p.m.

To determine eligibility for TANF, Medical Assistance, SNAP, child care subsidy, burial assistance, interim disability assistance, PASS or refugee cash Economic Security Administration (ESA):
1-202-671-4200 or http://dhs.dc.gov/page/economic-security
 
If you need to speak with someone who can assist and advise you on receiving health care from your managed care organization (MCO) The Ombudsman Program
One Judiciary Square
441 4th Street N.W., 900 South
Washington, DC 20001
Phone: 202-724-7491 (TTY 711) or 1-877-685-6391
Fax: 202-535-1216
Email: healthcareombudsman@dc.gov

Phone hours:
8 a.m. - 6 p.m. Monday - Friday

Walk-in hours:
8:15 a.m. - 4:45 p.m.
Monday - Friday