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Important numbers

 

Need Contact and numbers Hours
For questions about
your MCO

Member Services:
1-202-408-4720 or 1-800-408-7511
TTY/TDD: 1-202-216-9885 or
1-800-570-1190

 

24 hours a day;
seven days a week
If you need care after your doctor's office closes or you have a question you need to ask a nurse

Nurse Call Line:
1-877-759-6279
TTY: 1-202-216-9885 or
1-800-570-1190

 

24 hours a day;
seven days a week
If you need behavioral health
care or have a behavioral
health question

Your PCP's office
Nurse Call Line:
1-877-759-6279
DC Department of Behavioral Health Hotline:
1-888-793-4357

 

24 hours a day;
seven days a week
If you need to see a doctor within 24 hours (URGENT CARE)

Your PCPs office
Nurse Call Line:
1-877-759-6279

 

24 hours a day;
seven days a week
If you are out of town and need a prescription filled

Pharmacy Member Services:
1-888-452-3647 (TTY 1-888-989-0073)

 

24 hours a day;
seven days a week
To contact the Member Wellness Center Member Wellness Center:
1-202-408-3989

Monday - Friday:
9 a.m. - 5 p.m.



If you need a ride to an appointment

 

Transportation services:
Reservations and "Where's my ride?"
status: 1-800-315-3485

 

Get a ride:
8:00 a.m. - 5:00 p.m. Monday - Friday
Ride status:
24 hours a day; seven days a week

For dental questions

Member Services:
1-202-408-4720 or 1-800-408-7511
TTY/TDD: 1-202-216-9885 or
1-800-570-1190

 

24 hours a day;
seven days a week
For vision questions

Member Services:
1-202-408-4720 or 1-800-408-7511
TTY/TDD: 1-202-216-9885 or
1-800-570-1190

 

24 hours a day;
seven days a week
If you need someone who speaks your language or if you are hearing impaired Member Services: 
1-202-408-4720 or 1-800-408-7511
TTY/TDD: 1-202-216-9885 or
1-800-570-1190
24 hours a day;
seven days a week

 

To confirm eligibility or to change your MCO

 

DC Healthy Families:
1-202-639-4030

 

Monday, Tuesday, Thursday, Friday:
8:00 a.m. - 7:00 p.m.
Wednesday:
8:00 a.m. - 9:00 p.m.

 

To report fraud

 

D.C. Department of Health Care FInance Fraud Hotline:
1-877-632-2873

 



Monday - Friday:
8:00 a.m. - 4:30 p.m.

To report fraud

AmeriHealth District of Columbia's Compliance Hotline:
1-800-575-0417

 

24 hours a day;
seven days a week
To speak with a case manager Rapid Response:
1-877-759-6224

24 hours a day;
seven days a week


If you are pregnant and
need to check for
Medicaid eligibility


Economic Security Administration:
1-202-727-5355 or 1-877-759-6883

 

Call center hours:
8:15 a.m. - 4:45 p.m.

Customer service:
Monday, Tuesday, Thursday, Friday:
8:15 a.m. - 4:45 p.m.
Wednesday:
8:15 a.m. - 8:00 p.m.

To determine eligibility for TANF, Medical Assistance, SNAP, child care subsidy, burial assistance, interim disability assistance, PASS or refugee cash Economic Security Administration (ESA):
1-202-671-4200 or http://dhs.dc.gov/page/economic-security